Policies

 

Payment Options

We accept credit cards, personal checks, mission checks, and money orders.   We are also happy to invoice your mission agency directly as long  as you can provide the email and phone number of the person in your agency that handles such invoices. Though we are  happy to ship overseas we can only accept payment in U.S. funds drawn on a U.S. bank. Please be sure that your check or money order has a U.S. bank address on the front.

 

Using Credit Cards (Paypal)

We use Paypal’s secure site for all Credit Card transactions. With Paypal, we never see your credit card information. Rather Paypal charges your card and credits our account, so that all financial details are handled through them. You do not need to have a Paypal account  to use your Credit Card with Paypal.

 

Extra Proofs

All photo editing and layout is included in the price. If your picture needs a particularly  large amount of editing, we will call you and work with you to find a fair and reasonable solution. We promise two FREE email proofs, but there is an additional option for  proofs which will cost a little more if you want to use it:

Additional email proofs – If you require more than two proofs (few people ever do), there is an additional $10 charge per proof. This charge is not for the proof itself, but for the additional labor our designers need to put into re-working your  card for a third or fourth time. We will require payment for additional proofs before sending your card to print.

 

Why Do You Require Full Payment Before Design Begins?

Even though we are selling a product, our designers are paid for the time they spend designing your card. If a customer orders a card without feeling sure he wants to purchase, then the designer spends his time designing without being paid. For this reason, we ask that you be certain that you want to order with us before sending in your order. Obviously, there will be times when we simply cannot create a satisfactory design, no matter how much you or we try to do so. In such situations, we are more than happy to work out a solution.

 

Refund Policy

If at any time before the printing process you feel sure that we are  not going to create something you will like, we will be happy to  give you a full refund. If, however, you find after you have approved your order that, upon receipt of your cards, they are significantly flawed, we will need to work out a plan on a case-by-case basis. We hope (as you do) that such a situation will not come up. But if it does we want to work towards  your satisfaction. The nature of the flaw will define how we can help you. If there was an error in the printing, then we will have our printers reprint the order. We will ask, in such a situation, that you return the unacceptable cards. If the design you approved simply does not look as good as you thought it would, but there  are no obvious errors on our part, we will be happy to work out a partial refunding, or a reprinting at our expense. We would again like you to return any photos that will need to be replaced. If you have  any questions about any of our policies, please contact us, and we will be happy to provide some answers.